Postage information

Exterior – Aesthetic Defects:


The customer shall be obliged upon receipt, to αποσυσκευάσει and to check the products to confirm the absence of external, aesthetic defects, and in the case that there are entitled to repel the receipt of a kind and return it to the distributor or otherwise announce the existence of aesthetic defects in a period of ten (10) calendar days from the receipt of the type, while in case of expiry of the period loses all entitlement. The COMPANY is obliged in a short time to undertake to replace such with a new. In the case of unconditional receipt of the type considered that it was delivered in excellent external condition with no aesthetic defects.


Product returns charged to the COMPANY:

The return of goods is charged at the expense of the COMPANY


In all cases in which are delivered other than those sold, by type or quantity.

In the event that during the delivery the item has packaging damaged, completely or for the most part.

In the event that it is determined that the genre bears a manufacturing defect (as long as this is satisfied by the authorized repairer who provides the warranty) or lack of property, which property has previously agreed in writing with the COMPANY).

In the case of damaged packaging, the customer must not accept delivery of the product from the beginning and ask for replacement, after consultation with the COMPANY..

In cases of return by charging the company's products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the client is justified only for reasons of force majeure, otherwise the right to replacement in accordance with this condition shall cease.

For all cases, the return to product replacement should be done together with all the documents accompanying the product (e.x. Itt, ap retail etc. Retail.k) and full packaging (unless it is a defect found later than the delivery and the package does not exist, or also except in the case of product the packaging of which was received by the distributors in the tradition of the genre). The return of the products at the COMPANY's expense will be carried out either by personnel and means of transport of COMPANY either via courier, or to any of the stores maintained by the COMPANY with the brand name "GR-OPTICS Dimitris Κασσαπάκης" nationwide.

In case of refund as the case may be, shall be repair or replacement, otherwise cancel the transaction if the customer refutes legally the previous two, so, provided that we have received and checked the products of the COMPANY, in the event of cancellation, the refund to the customer will be the same way that happened and the payment by the COMPANY. In particular, in the event of a chargeback by a credit card COMPANY will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will proceed thereafter in each act that provided for on the basis of the contract drawn up with the client without responsibility of the COMPANY anymore. The COMPANY following the notification shall not bear any responsibility for when and how to perform the reversal, regulated by the cited contract.

In the case of payment by cash, if the customer had chosen the option "pickup from store" (collect @ store), will be made to refund to him by the store in which carried out the receipt of the product. The refund will be made at the latest within fourteen (14) working days of both the product and the price.

In the event that products are returned damaged or incomplete E-shop has the right to request compensation from the customer, the amount of which will be determined by the condition of the goods and make unilaterally and without any other any total or partial offsetting of its claim this to the client.

Product returns, which are regarded as defective on delivery (DOA) at the COMPANY's expense:


In the case of a/a product/da determined/verified that it is faulty/n / in the tradition of the customer (hereinafter referred to as for short DOA), the return of this/these will also be in charge of the COMPANY.

In this case, the return of the defective/s product/s can be done from either the same customer in any store reserves the COMPANY with the brand name "GR-OPTICS Dimitris Κασσαπάκης" nationwide, or by sending this/these, a chargeable the COMPANY with the costs of receipt, by means of an absolute choice and upon request of the same client with the staff of the Electronic Shop of the COMPANY.

The return of the products, which are regarded as defective on delivery (DOA) will be accepted within seven (7) calendar days from the delivery thereof to the customer for the mobile phones, and within ten (10) calendar days from the delivery thereof to the customer for the remaining product categories. At the same time, the product should not be damaged and has all original documentation accompanying the product (e.x. D.A.Sq., From. Retail.k) and full packaging.

In case of return of the product (DOA), and provided that they have received and checked them by the COMPANY, will be replacing the item with a similar new one, otherwise in the event that the customer does not want replacement, shall be a refund to the customer, in the way that he is paid the value. In particular, in the event of a chargeback by a credit card COMPANY will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will proceed thereafter in each act that provided for on the basis of the contract established with the customer.

The company following the notification shall not bear any responsibility for when and how to perform the reversal, regulated by the cited contract. In the case of payment by cash, if the customer had chosen the option "pickup from store" (collect @ store), will be made to refund to him by the store in which carried out the receipt of the product.

The refund will be made at the latest within fourteen (14) working days of both the product and the price.

If the customer has purchased a product has been deemed defective upon delivery (DOA), and is entitled to a refund of this charge of the COMPANY, as above specified, then it may return to the COMPANY, and the additional products of this kind.

Right of withdrawal 


From initial submission of the customer's order until a period of 14 calendar days from the date of conclusion of the contract of supply of services (when it is in such contract), or by delivery (when it comes to products) and even when it is much in the same order from the delivery and of the latter, while when there is an obligation to deliver products on a regular basis from the delivery of the first, the customer is entitled to withdraw from the sale.

This withdrawal is unjustified and without any charge if the item has been delivered, the customer must return the product in exactly the condition received, with all accessories, in the forms that accompany it and its packaging in excellent condition. The return type is accepted only if the first buyer has paid any amount incurred by the company for the sending of the item to him and the shipping costs for the return of the species.

The statement of withdrawal shall be exercised in writing or electronically, and the COMPANY is required to send a confirmation of receipt of a statement of withdrawal as soon as this come to her.

Following the declaration of withdrawal, the COMPANY is obliged to pay the price that received.

The refund to the customer, will be done in the event of a chargeback by a credit card as follows: in case until the withdrawal and return of the kind has been paid to the COMPANY the price of the Bank, the COMPANY will be obliged to inform the Bank about the cancellation of the transaction and the bank will take any action provided for on the basis of the contract established with the customer. The company following the notification shall not bear any responsibility for when and how to perform the reversal, regulated by the cited contract.

In the case of payment by cash, if the customer had chosen the option "pickup from store" (collect @ store), will be made to refund to him by the store in which carried out the receipt of the product.

The refund will be made at the latest within fourteen (14) working days of both the product and the price.

Not be refunded delivery costs only if the customer had opted for a type of delivery other than the cheapest standard delivery offered by the COMPANY. Also, the customer is obliged (unless the trader has offered to collect the goods himself) returns the προϊόνταεντός 14 calendar days from the day on which notified of the withdrawal.

The customer shall be liable to compensate the company if made use other than that which is necessary to establish the nature, characteristics and functioning of the goods, in the period until the declaration of withdrawal and the COMPANY shall be entitled to agree with the client the compensation of the even with mutual offsetting. In the event that the withdrawal relates to the provision of services, the customer shall pay an amount proportionate to what has been provided until the declaration of withdrawal. If the consumer exercises his right of withdrawal any ancillary contracts shall be automatically terminated, without any costs for the customer.

Exceptions to the withdrawal:

NOT subject to withdrawal in


Service contracts after full provision of the service, if the performance has begun with the prior express consent of the client and with the acknowledgement that he will lose his right of withdrawal once the contract is fully performed by the supplier

Products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, such as personal care items (liquid contact lens and cases of these).

Safe products – Terms of warranty:

The range of the COMPANY products are products of life, which carry all the necessary certification for safe operation. The products shall be accompanied by written instructions for use (with the exception of simple-to-use products) and by a written warranty of reasonable duration, in the Greek language. The form of the guarantee shall always include the name and address of the guarantor, the product to which it refers the guarantee, the exact content, duration, local scope, as well as the rights provided by the applicable law. The warranty has a duration in accordance with the manufacturer from the date of purchase and allows the free recovery of the problem, as long as the following conditions are met:


There is the guarantee of the delegation and the proof of purchase device.

Not to have altered the fixed elements of the device (Serial No.)

 

Not excluded is the damage based on the form of the guarantee of the manufacturer

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