Delivery Information

Shipping Cost

Orders are shipped by Hellenic Post (ELTA) as registered first-class parcels, and the estimated delivery time may be vary from country to country. The cost of shipment is calculated based on the weight of the order.

For Domestic orders:

The estimated delivery time is from 2 to 5 working days *. And the shipping cost is calculated based on the weight of the order as shown in the table below.

Weight (kg)

Cost (€)

0,5

6,40

1

6,90

2

7,40

3

10,00

4

12,00

5

14,00

6

16,00

7

18,00

8

20,00

9

22,00

10

24,00

 

For Cyprus & Balkan countries:

The estimated delivery time is from 4 to 6 working days *. And the shipping cost is calculated based on the weight of the order as shown in the table below.

Weight (kg)

Cost (€)

0,5

11,00

1

15,50

2

20,00

3

22,00

4

26,50

5

31,00

6

35,50

7

40,00

8

44,50

9

49,00

10

53,50

 

For Europe:

The estimated delivery time is from 5 to 7 working days *. And the shipping cost is calculated based on the weight of the order as shown in the table below.

 

Weight (kg)

Cost (€)

0,5

11,00

1

15,50

2

26,00

3

34,00

4

39,50

5

45,00

6

50,50

7

56,00

8

61,50

9

67,00

10

72,50

 

For the Rest of the World:

The estimated delivery time is from 7 to 11 working days *. And the shipping cost is calculated based on the weight of the order as shown in the table below.

Weight (kg)

Cost (€)

0,5

11,00

1

15,50

2

26,00

3

44,00

4

52,00

5

60,00

6

68,00

7

76,00

8

84,00

9

92,00

10

100,00

 

For orders over 10kg please contact us at info@cretanflavor.com.

After the completion of your order and before the payment you will be able to check the weight of your order and the total shipping cost based on the products you have collected.

* Delivery times are indicative and may vary from country to country.

 

Return Policy

Product Returns

You have the right to return the products and ask for their replacement under these conditions:

a.      The products are wrong or different from what you ordered

b.      The products are defective or wrong quantity was sent

For both of the above conditions you have the right to return the products if you wish and ask for their replacement with other products of equivalent value of your purchase or even higher.

Kindly note that the return and replacement of the products can be completed under these circumstances:

a.      Contact the eshop the same or the following working day of the delivery via email or at this number: +302897032032

b.      The product needs to be accompanied by the necessary papers that prove the transaction

In any case of product return the customer is charged with the costs of transport.


Order Cancellation

If your order is already processed, it is impossible to be cancelled. In any other case you can contact us via email or at this number +302897032032 to process your request of cancellation.